Through our Scottish Union Learning Funding we have worked with one of our providers  http://www.positively-speaking.co.uk/about-us/  to to develop a tutored online Assertiveness Course.

Assertiveness concerns being able to express feelings, wishes, wants and desires appropriately and is an important personal and interpersonal skill. In all your interactions with other people, whether at home or at work, with employers, customers or colleagues, assertiveness can help you to express yourself in a clear, open and reasonable way.

The course is normally a Full Day face to face tutored course but as no face to face learning can take place just now the course has been split into three 2 hour  online tutored sessions  .

The dates and times are as follows:

First Session 10 am to 12 noon  25th August 

Second Session 10 am to 12 noon 26th August

Third session 10 am to 12 noon 27th August 

The course is open to all members and activists.

Members/Activists wishing to attend should complete the attached Form and return it as soon as possible to k.duguid@unison.co.uk .

The Course Content is set out below:

What does it mean to be assertive?

Rules of assertion

When to be assertive

Being assertive in the workplace

Getting your point across –

Presenting clear messages

Ending conversations

Gaining confidence Tools

Dealing with difficulty 

Handling difficult people and situations

The art of saying no

Managing conflict

Moving forward

Emotional intelligence

– Managing your emotions

Dealing with someone else’s emotions



Mark Ferguson

Branch Secretary

Expression of interest in participating in online learning